Last updated: October 10, 2026
Our orders are shipped from mainland China. FurStarTrace Limited is a Hong Kong company; our Hong Kong business contact address is not the shipping origin or an authorised return destination.
We deliver to supported destinations available at checkout. We do not currently sell or ship to mainland China.
Standard shipping is free to our supported destinations. The following fixed import-fee charges are collected per order at checkout:
These charges cover customs clearance, import duties and taxes for those destinations. Brazil’s fee is separate and is not added to the other South America fee. The charge is per order, not per item. Checkout shows the amount payable in your checkout currency.
For our other currently supported free-shipping destinations, FurStarTrace covers customs clearance, import duties and import taxes. You should not need to pay additional import charges on delivery. If a carrier or customs office requests payment, contact furstartrace@gmail.com with the notice so we can resolve it. If you have already paid a covered charge, send us the receipt so we can verify and reimburse it.
We provide your first design proof within 24 hours after receiving complete, usable photos and personalisation details. Your review time and any revision time are additional. Production begins only after your explicit approval. We produce and dispatch your item within 10 calendar days after design approval.
Shipping to the United States and Europe is estimated at around 20 calendar days after dispatch, making the estimated time from design approval to arrival around 30 calendar days. This is an estimate, not a guaranteed delivery date. Customs processing, carrier disruption and local delivery conditions may affect arrival. For other destinations, contact us for an estimate before ordering; the US/Europe estimate does not apply worldwide.
Please check your delivery address carefully. Contact us as soon as possible if you need to request a change; we will check whether the shipment can still be updated. If an order is delayed, damaged or appears lost, contact us so we can investigate and explain the next steps. We will let you know about significant delays affecting your order. Delivery problems are handled in accordance with our Return & Refund Policy and your applicable rights.
Contact: furstartrace@gmail.com.